:root{--bg:#fff;--bg-subtle:#f0f0f0;--bg-tint:#f7f7f6;--text:#1a1a1a;--text-muted:#666;--border:#e2e2e0;--accent:#1a1a1a;--accent-soft:#ececea;--accent-dark:#1a1a1a;--gold:#cea761;--gold-soft:#f4ead9;--radius:16px;--max-width:1160px;--font-sans:var(--font-inter),-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif}*{box-sizing:border-box}body,html{padding:0;margin:0;overflow-x:hidden;max-width:100%}html{scroll-behavior:smooth}@media (prefers-reduced-motion:reduce){html{scroll-behavior:auto}}body{background:var(--bg);color:var(--text);font-family:var(--font-sans);line-height:1.55;-webkit-font-smoothing:antialiased}a{color:inherit}button,input,select,textarea{font-family:inherit;font-size:inherit;color:inherit}.container{max-width:var(--max-width);margin:0 auto;padding:0 24px}.ticker{background:#1a1a1a;color:#fff;overflow:hidden;white-space:nowrap;padding:14px 0}.ticker-track{animation:ticker-scroll 32s linear 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16px}.brand-group{gap:10px}.logo-image{height:20px}.logo-suffix{height:20px;font-size:.88rem}}.hero{padding:80px 0 52px;text-align:center;background:var(--bg-tint);border-bottom:1px solid var(--border)}.eyebrow{text-transform:uppercase;letter-spacing:.12em;font-size:.75rem;font-weight:700;color:var(--text-muted);margin:0 0 14px}.hero h1{font-size:clamp(2.1rem,4.2vw,3.1rem);font-weight:800;letter-spacing:-.03em;margin:0 0 14px}.hero-sub{color:var(--text-muted);font-size:1.08rem;margin:0 0 36px}.search-wrap{position:relative;max-width:640px;margin:0 auto}.search-input{width:100%;padding:18px 24px;font-size:1.02rem;border-radius:999px;border:1.5px solid var(--gold);outline:none;background:#fff;box-shadow:0 4px 16px rgba(26,26,26,.06);font-family:var(--font-sans)}.search-input:focus{border-color:var(--gold);box-shadow:0 4px 16px rgba(26,26,26,.06),0 0 0 3px var(--gold-soft)}.status-bar{display:inline-flex;align-items:center;flex-wrap:wrap;gap:7px;margin-top:20px;padding:9px 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var(--gold)}.search-answer:hover{background:var(--gold-soft);filter:brightness(.98)}.search-answer-label{font-size:.7rem;text-transform:uppercase;letter-spacing:.06em;color:var(--gold);font-weight:800;margin-bottom:4px}.search-answer-heading{font-weight:700;color:var(--text);margin:0 0 4px}.search-answer-snippet{font-size:.88rem;color:var(--text-muted);line-height:1.5;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}.card-grid{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:20px;gap:20px;padding:56px 0 24px}@media (max-width:700px){.hero{padding:32px 0 24px}.eyebrow,.hero h1{margin:0 0 10px}.hero-sub{margin:0 0 22px}.card-grid{padding:24px 0 12px}}@media (max-width:800px){.card-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width:520px){.card-grid{grid-template-columns:1fr}}.card{position:relative;display:block;text-decoration:none;border:1px solid var(--border);border-radius:var(--radius);padding:30px 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(max-width:560px){.key-card{flex-direction:column;text-align:center}}.key-card-image{width:88px;height:88px;object-fit:contain;border-radius:12px;background:var(--bg-subtle);padding:10px;flex:none}.key-card-body h3{margin:0 0 6px;font-size:1.05rem;font-weight:800;color:#000}.key-card-body p{margin:0 0 14px;font-size:.9rem;color:var(--text-muted);line-height:1.55}.key-card-links{display:flex;gap:18px;flex-wrap:wrap}.key-card-link{font-size:.88rem;font-weight:700;text-decoration:none;color:#000;border-bottom:1.5px solid #000}.key-card-link-muted{color:var(--text-muted);border-color:var(--border)}.info-panel{display:flex;gap:18px;align-items:flex-start;border:1px solid var(--border);border-radius:18px;padding:26px;background:#fff}.info-panel-icon{flex:none;width:44px;height:44px;border-radius:12px;background:var(--accent-soft);color:var(--accent-dark);display:flex;align-items:center;justify-content:center}.info-panel h3{margin:0 0 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.admin-nav-logout{justify-content:center;padding:10px 0}.admin-nav-collapsed .admin-theme-toggle{justify-content:center;padding:8px 0}.admin-nav-collapsed .admin-theme-toggle-label{display:none}.admin-nav-collapsed .admin-nav-group{margin-bottom:4px}.admin-nav-collapsed .admin-nav-badge{display:none}.admin-nav-flag{font-size:1.05rem;line-height:1}.admin-nav-badge{margin-left:auto;background:var(--admin-border);color:var(--admin-text);font-size:.72rem;font-weight:700;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;padding:1px 7px;border-radius:999px}.admin-nav-link.active .admin-nav-badge{background:var(--gold);color:#000}.admin-nav-link svg{flex:none;color:var(--admin-text);transition:color .12s ease}.admin-nav-link:hover{background:var(--admin-canvas);color:var(--admin-text)}.admin-nav-link.active{background:var(--gold-soft);color:#1a1a1a;border-left-color:var(--gold)}.admin-nav-link.active svg{color:#1a1a1a}.admin-nav-view-site{margin-top:12px;padding-top:16px;border-top:1px solid var(--admin-border)}.admin-nav-logout{margin-top:auto;padding:10px 12px;border-radius:var(--admin-radius-sm);border:1px solid var(--admin-border);background:var(--admin-surface);color:var(--admin-text-muted);font-weight:600;font-size:.85rem;cursor:pointer;text-align:left;transition:border-color .12s ease,color .12s ease}.admin-nav-logout:hover{border-color:var(--admin-text);color:var(--admin-text)}.admin-content{padding:32px 40px 60px;max-width:1120px}.admin-content:has(>.helpdesk-shell){max-width:none;min-width:0}@media (max-width:700px){.admin-content{padding:24px 18px 48px}}.admin-page-title{font-size:1.5rem;font-weight:800;letter-spacing:-.01em;margin:0 0 6px}.admin-page-sub{color:var(--admin-text-muted);font-size:.92rem;margin:0 0 28px}.admin-page-sub a{color:var(--admin-text);font-weight:700}.admin-badge{display:inline-flex;align-items:center;gap:5px;padding:2px 9px;border-radius:999px;font-size:.72rem;font-weight:700;background:var(--gold-soft);color:#7a5b21;white-space:nowrap}.admin-badge:before{content:"";width:5px;height:5px;border-radius:50%;background:var(--gold)}.admin-badge-muted{background:var(--admin-canvas);color:var(--admin-text-muted)}.admin-badge-muted:before{background:var(--admin-text-subtle)}.admin-list-link-hidden{opacity:.55}.admin-range-picker{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:24px}.admin-range-link{padding:7px 16px;border-radius:999px;border:1px solid var(--admin-border);background:var(--admin-surface);color:var(--admin-text-muted);text-decoration:none;font-size:.85rem;font-weight:650;transition:background .12s ease,border-color .12s ease,color .12s ease}.admin-range-link:hover{border-color:var(--admin-border-strong);color:var(--admin-text)}.admin-range-link.active{background:var(--admin-text);border-color:var(--admin-text);color:var(--admin-canvas)}button.admin-range-link{font-family:var(--font-sans);cursor:pointer}button.admin-range-link:disabled{opacity:.4;cursor:default}.admin-range-custom{display:flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;border:1px solid var(--admin-border);background:var(--admin-surface);color:var(--admin-text-muted);font-size:.85rem}.admin-range-custom.active{border-color:var(--admin-text)}.admin-range-custom input[type=date]{border:none;font-family:var(--font-sans);font-size:.82rem;color:var(--admin-text);background:none}.admin-range-custom input[type=date]:focus{outline:none}.admin-range-custom button.admin-range-link{padding:4px 12px;font-size:.78rem}.admin-chart-wrap{position:relative}.admin-chart{width:100%;height:220px;display:block}.admin-chart-line{stroke:var(--gold);stroke-width:2.5;stroke-linejoin:round;stroke-linecap:round}.admin-chart-point{fill:var(--admin-text);stroke:#fff;stroke-width:2;transition:r .1s ease}.admin-chart-point.endpoint{fill:var(--gold)}.admin-chart-guide{stroke:var(--admin-border-strong);stroke-width:1;stroke-dasharray:3 3}.admin-chart-axis,.admin-chart-gridline{stroke:var(--admin-border);stroke-width:1}.admin-chart-gridline{vector-effect:non-scaling-stroke}.admin-chart-axis-label{font-size:10px;fill:var(--admin-text-muted);font-family:var(--font-sans)}.admin-chart-tooltip{position:absolute;transform:translate(-50%,-100%) translateY(-8px);background:var(--admin-text);color:var(--admin-canvas);font-size:.78rem;padding:6px 10px;border-radius:6px;white-space:nowrap;pointer-events:none;z-index:5}.admin-chart-tooltip:after{content:"";position:absolute;top:100%;left:50%;transform:translateX(-50%);border:5px solid transparent;border-top:5px solid var(--admin-text)}.admin-chart-labels{display:flex;justify-content:space-between;font-size:.75rem;color:var(--admin-text-muted);margin-top:8px}.admin-stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));grid-gap:14px;gap:14px;margin-bottom:32px}.admin-stat-card{background:var(--admin-surface);border:1px solid var(--admin-border);border-radius:var(--admin-radius);padding:18px 20px;display:flex;flex-direction:column;gap:4px;box-shadow:var(--admin-shadow-card)}.admin-stat-value{font-size:1.6rem;font-weight:800;letter-spacing:-.01em}.admin-stat-label{font-size:.82rem;color:var(--admin-text-muted)}.helpdesk-delivery-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));grid-gap:14px;gap:14px}.helpdesk-delivery-card{border-radius:var(--admin-radius-sm);overflow:hidden;border:1px solid var(--admin-border);background:var(--admin-canvas)}.helpdesk-delivery-card-top{display:flex;align-items:flex-start;justify-content:space-between;padding:16px;color:#fff}.helpdesk-delivery-card-good .helpdesk-delivery-card-top{background:#2563eb}.helpdesk-delivery-card-warn .helpdesk-delivery-card-top{background:#ea580c}.helpdesk-delivery-card-danger .helpdesk-delivery-card-top{background:#dc2626}.helpdesk-delivery-card-icon{opacity:.85;flex:none}.helpdesk-delivery-count{font-size:1.8rem;font-weight:800;letter-spacing:-.01em;line-height:1}.helpdesk-delivery-label{font-size:.82rem;opacity:.9;margin-top:4px}.helpdesk-delivery-list{list-style:none;margin:0;padding:10px 14px 14px;display:flex;flex-direction:column;gap:6px;max-height:260px;overflow-y:auto}.helpdesk-delivery-list li{display:flex;flex-direction:column;font-size:.82rem}.helpdesk-delivery-list a{font-weight:700;color:var(--admin-text)}.helpdesk-refund-card{border-radius:var(--admin-radius-sm);padding:16px;border:1px solid var(--admin-border);background:var(--admin-canvas)}.helpdesk-refund-card-store{font-size:.78rem;font-weight:700;color:var(--admin-text-subtle);margin-bottom:4px}.helpdesk-refund-card-up{border-color:color-mix(in srgb,#dc2626 45%,var(--admin-border));background:color-mix(in srgb,#dc2626 8%,var(--admin-canvas))}.helpdesk-refund-card-down{border-color:color-mix(in srgb,var(--hd-good) 45%,var(--admin-border));background:color-mix(in srgb,var(--hd-good) 8%,var(--admin-canvas))}.helpdesk-refund-trend{display:block;margin-top:4px;font-weight:700}.helpdesk-refund-trend-up{color:#dc2626}.helpdesk-refund-trend-down{color:var(--hd-good)}.helpdesk-reminders-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}.helpdesk-reminders-row{display:flex;align-items:center;gap:12px;padding:12px 14px;border-radius:var(--admin-radius-sm);border:1px solid var(--admin-border)}.helpdesk-reminders-row-overdue{border-color:color-mix(in srgb,#dc2626 40%,var(--admin-border));background:color-mix(in srgb,#dc2626 6%,var(--admin-canvas))}.helpdesk-reminders-row-main{flex:1 1;min-width:0;display:flex;flex-direction:column;gap:3px}.helpdesk-reminders-row-subject{font-weight:700;color:var(--admin-text)}.helpdesk-reminders-row-note{font-size:.85rem;color:var(--admin-text-muted)}.helpdesk-reminders-row-due{font-size:.78rem;color:var(--admin-text-subtle);font-weight:600}.helpdesk-reminders-row-due-overdue{color:#dc2626}.helpdesk-alert-tile-grid{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:12px;gap:12px}@media (max-width:700px){.helpdesk-alert-tile-grid{grid-template-columns:1fr}}.helpdesk-alert-tile{border-radius:var(--admin-radius-sm);overflow:hidden;border:1px solid var(--admin-border)}.helpdesk-alert-tile-top{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 16px;color:#fff}.helpdesk-alert-tile-warn .helpdesk-alert-tile-top{background:#ea580c}.helpdesk-alert-tile-danger .helpdesk-alert-tile-top{background:#dc2626}.helpdesk-alert-tile-body{padding:12px 16px 14px;display:flex;flex-direction:column;gap:3px}.helpdesk-alert-order-link{font-weight:700;color:#fff}.helpdesk-alert-tile-store{font-size:.7rem;font-weight:700;letter-spacing:.02em;text-transform:uppercase;opacity:.9}.helpdesk-alert-reason{margin:4px 0 2px;padding:7px 10px;border-radius:8px;background:var(--admin-canvas);color:var(--admin-text);font-size:.8rem;font-weight:600;line-height:1.4}.helpdesk-alert-tile-actions{display:flex;align-items:center;flex-wrap:wrap;gap:8px 12px;margin-top:10px}.helpdesk-delivery-expand-btn{border:none;background:none;padding:0;font-size:.8rem;font-weight:700;color:var(--hd-accent-text);cursor:pointer;text-align:left}.helpdesk-map-wrap{position:relative;margin-top:12px}.helpdesk-map-canvas{height:420px;width:100%;border-radius:var(--admin-radius-sm);border:1px solid var(--admin-border);overflow:hidden}.helpdesk-map-wrap:-webkit-full-screen{background:var(--admin-canvas);padding:16px;display:flex;flex-direction:column}.helpdesk-map-wrap:fullscreen{background:var(--admin-canvas);padding:16px;display:flex;flex-direction:column}.helpdesk-map-wrap:-webkit-full-screen .helpdesk-map-canvas{flex:1 1;height:auto}.helpdesk-map-wrap:fullscreen .helpdesk-map-canvas{flex:1 1;height:auto}.helpdesk-map-legend{position:absolute;bottom:14px;left:14px;display:flex;flex-direction:column;gap:4px;background:var(--admin-surface);border:1px solid var(--admin-border);border-radius:var(--admin-radius-sm);padding:8px 12px;font-size:.76rem;color:var(--admin-text-muted);box-shadow:var(--admin-shadow-card)}.helpdesk-map-legend-row{display:flex;align-items:center;gap:6px;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none}.helpdesk-map-legend-switch{flex:none;width:30px;height:17px;border-radius:999px;border:none;padding:2px;background:var(--admin-border-strong,#ccc);cursor:pointer;transition:background .15s ease}.helpdesk-map-legend-switch.on{background:var(--gold)}.helpdesk-map-legend-switch-knob{display:block;width:13px;height:13px;border-radius:50%;background:#fff;box-shadow:0 1px 2px rgba(0,0,0,.25);transition:transform .15s ease}.helpdesk-map-legend-switch.on .helpdesk-map-legend-switch-knob{transform:translateX(13px)}.helpdesk-map-legend-dot{width:8px;height:8px;border-radius:50%;flex:none}.helpdesk-map-legend-count{color:var(--admin-text-subtle);font-weight:700;margin-left:2px}.helpdesk-map-popover{position:absolute;top:14px;right:14px;width:260px;max-width:calc(100% - 28px);max-height:calc(100% - 28px);overflow-y:auto;background:var(--admin-surface);border:1px solid var(--admin-border);border-radius:var(--admin-radius-sm);box-shadow:var(--admin-shadow-pop);padding:14px;z-index:5}.helpdesk-map-popover-back{display:block;border:none;background:none;padding:0;margin-bottom:8px;font-size:.76rem;font-weight:700;color:var(--hd-accent-text);cursor:pointer}.helpdesk-map-cluster-list{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:4px;max-height:260px;overflow-y:auto}.helpdesk-map-cluster-list button{width:100%;display:flex;align-items:center;gap:8px;border:1px solid var(--admin-border);border-radius:var(--admin-radius-sm);background:var(--admin-canvas);padding:7px 9px;cursor:pointer;text-align:left}.helpdesk-map-cluster-list button:hover{border-color:var(--hd-accent)}.helpdesk-map-cluster-list-dot{width:8px;height:8px;border-radius:50%;flex:none}.helpdesk-map-cluster-list-name{flex:1 1;min-width:0;font-weight:700;font-size:.8rem;color:var(--admin-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.helpdesk-map-cluster-list-status{flex:none;font-size:.7rem;color:var(--admin-text-subtle)}.helpdesk-map-popover-close{position:absolute;top:8px;right:10px;border:none;background:none;font-size:1.1rem;line-height:1;color:var(--admin-text-subtle);cursor:pointer}.helpdesk-map-popover-status{font-size:.7rem;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.helpdesk-map-popover h3{margin:4px 0 6px;font-size:1rem}.helpdesk-map-popover p{margin:0 0 4px;font-size:.85rem}.helpdesk-map-popover-delay{color:#ea580c;font-weight:600}.helpdesk-map-popover-delivered{color:#16a34a;font-weight:700}.helpdesk-map-search{position:absolute;top:14px;left:14px;z-index:5;display:flex;align-items:center;gap:6px;padding:8px;border-radius:10px;background:var(--admin-surface);color:var(--admin-text-muted);box-shadow:var(--admin-shadow-card)}.helpdesk-map-search input{width:260px;border:1px solid var(--admin-border-strong);border-radius:var(--admin-radius-sm);padding:6px 10px;font-family:var(--font-sans);font-size:.8rem;background:var(--admin-canvas);color:var(--admin-text)}.helpdesk-map-search input:focus{outline:none;border-color:var(--hd-accent)}.helpdesk-map-search button{height:30px;padding:0 12px;border:none;border-radius:var(--admin-radius-sm);background:var(--admin-text);color:#fff;font-weight:600;font-size:.78rem;cursor:pointer;white-space:nowrap}.helpdesk-map-search button:disabled{opacity:.5;cursor:not-allowed}.helpdesk-map-search-clear{background:none!important;color:var(--admin-text-muted)!important;font-size:1.1rem!important;padding:0 4px!important;height:auto!important}.helpdesk-map-search-error{position:absolute;top:100%;left:0;margin-top:6px;padding:6px 10px;border-radius:var(--admin-radius-sm);background:color-mix(in srgb,var(--hd-danger) 10%,var(--admin-surface));color:var(--hd-danger);font-size:.76rem;font-weight:600;white-space:nowrap;box-shadow:var(--admin-shadow-card)}.helpdesk-map-popover-actions{display:flex;gap:8px;margin-top:10px}.helpdesk-map-popover-actions .admin-secondary-btn{padding:6px 10px;font-size:.76rem}.helpdesk-map-popover-scans{margin-top:12px;padding-top:10px;border-top:1px solid var(--admin-border)}.helpdesk-map-scan-list{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:8px;max-height:200px;overflow-y:auto}.helpdesk-map-scan-list li{display:flex;align-items:flex-start;gap:8px}.helpdesk-map-scan-dot{width:6px;height:6px;border-radius:50%;background:var(--admin-text-subtle);flex:none;margin-top:5px}.helpdesk-map-scan-desc{font-size:.78rem;font-weight:600;color:var(--admin-text)}.admin-panel-grid{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:20px;gap:20px;margin-bottom:20px}@media (max-width:700px){.admin-panel-grid{grid-template-columns:1fr}}.admin-panel{background:var(--admin-surface);border:1px solid var(--admin-border);border-radius:var(--admin-radius-lg);padding:24px;margin-bottom:20px;box-shadow:var(--admin-shadow-card)}.admin-panel h2{font-size:1rem;font-weight:800;margin:0 0 6px}.admin-panel-hint{color:var(--admin-text-muted);font-size:.82rem;margin:0 0 14px}.admin-empty{color:var(--admin-text-muted);font-size:.88rem}.admin-table{width:100%;border-collapse:collapse;font-size:.86rem}.admin-table th{text-align:left;color:var(--admin-text-muted);font-weight:650;padding:6px 8px;font-size:.78rem;text-transform:uppercase;letter-spacing:.04em}.admin-table td,.admin-table th{border-bottom:1px solid var(--admin-border)}.admin-table td{padding:9px 8px}.admin-table tr:last-child td{border-bottom:none}.admin-table tbody tr:hover td{background:var(--admin-canvas)}.admin-table-count{text-align:right;font-weight:700;width:60px}.admin-pagination{display:flex;align-items:center;justify-content:center;gap:14px;margin-top:14px;padding-top:14px;border-top:1px solid var(--admin-border);font-size:.78rem;color:var(--admin-text-muted)}.admin-pagination button{width:28px;height:28px;border-radius:var(--admin-radius-sm);border:1px solid var(--admin-border-strong);background:var(--admin-surface);cursor:pointer;transition:border-color .12s ease,background .12s ease}.admin-pagination button:hover:not(:disabled){border-color:var(--admin-text);background:var(--admin-canvas)}.admin-pagination button:disabled{opacity:.35;cursor:default}.admin-editable-list{display:grid;grid-gap:10px;gap:10px;margin-bottom:18px}.admin-editable-row{display:flex;align-items:center;gap:10px}.admin-inline-input{flex:1 1;padding:10px 14px;border:1px solid var(--admin-border-strong);border-radius:var(--admin-radius-sm);font-family:var(--font-sans);font-size:.9rem;transition:box-shadow .12s ease,border-color .12s ease}.admin-inline-input:focus{outline:none;border-color:var(--gold);box-shadow:var(--admin-focus-ring)}.admin-row-actions{display:flex;gap:6px;flex:none}.admin-row-actions button{width:30px;height:30px;border-radius:var(--admin-radius-sm);border:1px solid var(--admin-border-strong);background:var(--admin-surface);color:var(--admin-text);cursor:pointer;font-size:.9rem;transition:border-color .12s ease,background .12s ease}.admin-row-actions button:hover:not(:disabled){border-color:var(--admin-text);background:var(--admin-canvas)}.admin-row-actions button:disabled{opacity:.35;cursor:default}.admin-danger{width:auto!important;padding:0 10px;color:#c0392b;font-size:.8rem!important}.admin-danger:hover:not(:disabled){border-color:#c0392b!important;background:#fdf0ee!important}.admin-saving{font-size:.75rem;color:var(--admin-text-muted);flex:none}.admin-add-row{display:flex;gap:10px;padding-top:14px;border-top:1px solid var(--admin-border)}.admin-primary-btn{
  /* !important because .admin-row-actions button forces a fixed 30x30px
     icon-button box (for the genuine icon-only buttons it also contains,
     e.g. list reorder arrows) - without this override, any text-labeled
     primary button placed inside .admin-row-actions gets squeezed into
     that same 30px box: the old width-only override still left height
     forced to 30px, so the label sat vertically off-centre / clipped
     against the button's own 10px vertical padding. Same pattern already
     used by .admin-danger below. */width:auto!important;height:auto!important;padding:10px 18px;border-radius:var(--admin-radius-sm);border:none;background:var(--admin-text);color:var(--admin-canvas);font-weight:700;font-size:.85rem;cursor:pointer;flex:none;transition:opacity .12s ease,transform .08s ease}.admin-primary-btn:hover{opacity:.85}.admin-primary-btn:active{transform:translateY(1px)}.admin-primary-btn:disabled{opacity:.5;cursor:default;transform:none}.admin-secondary-btn{width:auto!important;height:auto!important;padding:8px 14px;border-radius:var(--admin-radius-sm);border:1px solid var(--admin-border-strong);background:var(--admin-surface);font-weight:700;font-size:.82rem;cursor:pointer;transition:border-color .12s ease,background .12s ease}.admin-secondary-btn:hover{border-color:var(--admin-text);background:var(--admin-canvas)}.admin-block-card{border:1px solid 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2px}.helpdesk-bulk-clear:hover{color:var(--admin-text)}.helpdesk-shell-row-wrap{display:flex;align-items:flex-start;gap:2px;border-bottom:1px solid var(--admin-border);border-left:3px solid transparent}.helpdesk-shell-row-wrap-urgent{border-left-color:var(--hd-danger);background:color-mix(in srgb,var(--hd-danger) 6%,transparent)}.helpdesk-unread-dot{width:8px;height:8px;border-radius:50%;flex:none;background:var(--hd-accent)}.helpdesk-shell-row-wrap:last-child{border-bottom:none}.helpdesk-shell-row-check{flex:none;margin:13px 0 0 4px;cursor:pointer}.helpdesk-shell-row{flex:1 1;min-width:0;display:flex;align-items:flex-start;gap:9px;text-align:left;background:none;border:1px solid transparent;border-radius:var(--admin-radius-sm);padding:9px 10px;cursor:pointer;font-family:var(--font-sans)}.helpdesk-shell-row-avatar{flex:none;width:28px;height:28px;border-radius:50%;background:var(--admin-text-subtle);color:#fff;display:flex;align-items:center;justify-content:center;font-size:.72rem;font-weight:700;margin-top:1px}.helpdesk-shell-row-unread .helpdesk-shell-row-avatar{background:var(--hd-accent);color:var(--hd-accent-contrast)}.helpdesk-shell-row-body{flex:1 1;min-width:0;display:flex;flex-direction:column;gap:2px}.helpdesk-shell-row.active,.helpdesk-shell-row:hover{background:var(--admin-surface)}.helpdesk-shell-row.active{border-color:var(--hd-accent);box-shadow:var(--admin-shadow-card)}.helpdesk-shell-row-unread 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16px;background:var(--admin-surface)}.helpdesk-detail-empty{min-height:100%;display:flex;flex-direction:column;align-items:center;justify-content:flex-start;gap:16px;padding:40px 24px}.helpdesk-empty-header{text-align:center;margin-bottom:18px}.helpdesk-empty-header svg{color:var(--admin-text-subtle);margin-bottom:10px}.helpdesk-empty-header h2{font-size:1.05rem;font-weight:800;margin:0 0 6px;letter-spacing:-.01em}.helpdesk-empty-header p{color:var(--admin-text-muted);font-size:.85rem;margin:0;line-height:1.5}.helpdesk-conversation-customer{font-weight:800;font-size:1.15rem;letter-spacing:-.01em;display:flex;align-items:center;gap:8px}.helpdesk-conversation-subject{color:var(--admin-text-muted);font-size:.75rem;margin-top:1px;display:flex;align-items:center;gap:8px}.helpdesk-order-number-tag{display:inline-block;font-weight:700;color:var(--admin-text);background:var(--admin-canvas);border:1px solid var(--admin-border);border-radius:999px;padding:1px 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